Returns & Refunds

Returns & Refunds

You may request a return within 30 days after receiving your order. To start a return, email support@rosqira.com with your order number, the item(s) you wish to return, and the reason for return. Please do not send items back without authorization.

Return eligibility

Items must be unused, unworn, and in their original condition and packaging, with all accessories and labels included. For hygiene and safety reasons, opened or used personal-care items may not be eligible for return unless they are defective or damaged upon arrival.

Return shipping

For non-quality-related returns, the customer is responsible for return shipping costs. If an item is defective, damaged, or incorrect, contact us with photos or video evidence so we can review the issue and provide an appropriate solution.

Return address

Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China.

Contact support before returning an item so that we can provide return instructions.

Refunds

After we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed within 5 business days to the original payment method. Your bank or card issuer may need additional time to post the refund.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. Once an order has entered processing or has shipped, cancellation may no longer be possible.

Contact

Customer Support: Available 24 hours a day, 7 days a week.
Email: support@rosqira.com