ROSQIRA Shipping Policy — The Route Card

Last updated: September 9, 2026

The Route Card separates the time used to prepare a beauty order from the time used by the carrier. Every range below is an estimate for planning and is not a guaranteed delivery date.

Route A — Pack window

In-stock orders are generally prepared within 2–4 business days after payment and order review are complete. Weekends and public holidays are excluded. High-volume periods, inventory questions, address checks, payment verification, or other operational events can extend this window. Processing time is separate from transit time.

Route B — Travel window

After dispatch, estimated transit is commonly 7–16 business days. Destination, service level, carrier capacity, remote-area routing, weather, holidays, local delivery conditions, and customs review may change the estimate. Tracking or checkout dates remain estimates unless a carrier expressly states otherwise.

Route C — Address check

Enter a complete and accurate delivery address. If a correction is needed, contact support@rosqira.com promptly with the order number and corrected details. We will try to update an order before dispatch but cannot guarantee a change after preparation or carrier handoff begins. Redirection or reshipment costs caused by a customer-provided address error may be the customer’s responsibility where law permits.

Route D — Tracking and split parcels

When tracking is available, it is sent to the checkout contact details. A carrier scan may take time to appear after label creation. Products may ship in separate parcels because of size, availability, or fulfillment routing. Separate tracking messages do not necessarily indicate a duplicate order.

Route E — Duties and import review

International shipments may be assessed duties, taxes, brokerage, or import fees by the destination country. Unless checkout clearly states otherwise, these charges are not included in the item price and are the recipient’s responsibility. Customers should check local import restrictions before ordering. Customs review may extend delivery time.

Route F — Delay, loss, or visible damage

If tracking stalls, a parcel is marked delivered but cannot be found, or an order arrives damaged, check the delivery area, household, building desk, and carrier notice first. Then contact us with the order number, a concise description, and useful photographs. Please report visible damage or missing contents within 4 days of delivery when practical. We will review available records and explain the applicable next step.

Route desk

Email support@rosqira.com for shipping help. Include the order number but never send a full payment-card number or password.