ROSQIRA Return Policy — The Re-Style Request

Last updated: September 9, 2026

The Re-Style Request is the route for a change-of-mind return, damaged item, wrong item, or incomplete order. Contact us before sending a parcel so eligibility and return instructions can be confirmed.

Request 01 — Start within the window

Email support@rosqira.com within 28 days after delivery. Include the order number, product and variant, reason, and photographs when the item is damaged, incorrect, or materially different from the order. Contacting us does not automatically approve a return.

Request 02 — Keep it new

Unless mandatory law requires otherwise, a standard return must be unused, unworn, unopened, unwashed, and in original sealed or protective packaging, with tags, inserts, accessories, and included parts. Wigs must not be worn, cut, styled, washed, exposed to fragrance, or altered. Storage products and tools must be clean and in resalable condition.

Request 03 — Hygiene boundary

For health and hygiene reasons, opened or used lash products, adhesives, face gems, cosmetics, personal-care tools, toe separators, hair products, wigs, and other items that contact the body may be ineligible for a change-of-mind return. Final-sale, customized, and legally restricted items are also ordinarily excluded. These limits do not remove rights for faulty, damaged, misdescribed, or incorrectly supplied goods.

Request 04 — Damage or order mismatch

Report visible damage, missing contents, or a wrong product within 4 days after delivery when practical. Keep the item, shipping label, internal packing, and outer parcel while the case is reviewed. Depending on the evidence, circumstances, and applicable law, the remedy may be replacement, refund, credit, or another appropriate solution.

Request 05 — Wait for the return route

Do not mail a return without authorization. Approved instructions will identify the method and destination. For an ordinary change-of-mind return, postage and non-refundable original shipping may be the customer’s responsibility where permitted. For a verified seller error or qualifying fault, we will explain the covered method and available remedy.

Request 06 — Inspection and refund

Returned products are inspected after receipt. If approved, the refund is issued to the original payment method, generally within 8–12 business days after inspection. A bank or payment provider may need additional posting time. We will communicate if a deduction or refusal applies because the return does not meet the condition rules.

Request 07 — Cancellation and exchange

Send cancellation requests immediately, but cancellation cannot be guaranteed once processing starts. Direct exchanges may not be available; an approved return followed by a new order may be required. Statutory cancellation, refund, warranty, and consumer rights remain unaffected where applicable.

Re-style desk

Begin at support@rosqira.com. Do not email passwords or complete payment-card details.